Terms & Conditions
Terms & Conditions
We comply with all the requirements contained in the law in this area, so you can shop online and especially in our store. We follow the Swedish “Consumer Sales Act” (“konsumentköplagen”) rules. If you are in doubt, or if something is unclear,
Please call or write to us.
Our motto is; there is always a solution of the situation.
In our work there are real people, you can talk to, so do not hesitate to contact us if you have questions.
Here we are, with the name and contact information:
Kattinge Bygade 16 B
VAT Reg. DK31494095
E-mail address: firstname.lastname@example.org
Phone +45 46 40 12 95
Responsible: Merete Sjøgren
Price: The prices quoted include VAT at 25%. No other taxes or charges.
Buy: When you place an order the agreement for the purchase is valid only after we have confirmed the order through an e-mail order confirmation. The order confirmation is generated automatically from our database without manual review. We reserve the right to correct any inaccuracies in indication of price, delivery, sold out products, etc.
We do not enter into agreements with minors (under 18) without parental consent.
Delivery: We strive to ship your order within 1-2 business days. In connection with holidays, processing time might be a little longer.
If you have a special request to get the package quickly delivered or before a certain date, enter the request in the box when ordering and we will try to accommodate your wishes.
Shipping: We will send your Bookseat by DHL (Service Point) or GLS. Shipping costs is shown in the checkout windows. (depending on the country)
Delivery Delay: If delivery is delayed from us for some reason, we will provide notice by email. You, the customer always have the right to cancel the purchase on delivery delays. We will always do our best to meet your delivery. There may be times when it is impossible to complete the order, for example, when our supplier cannot meet his commitment to us. Compensation is not paid for delay in delivery.
Risks during transport: We stand for transportation risk from our warehouse to the customer (ie, damaged or lost delivery). The customer bears the risk when returning the merchandise us.
Return policy: According to the Swedish “Distance and Doorstep Sales Act” (“distans och hemförsäljningslagen”), customers have full return and exchange right within 14 days after received goods. This provided that the good is essentially unaltered, unused and not destroyed or damaged. Repayment will be made within 30 days after we receive notice of cancellation of the purchase. In return/exchange, the buyer pays the freight. When returning notify us at email@example.com
Complaints: According to the Swedish “Consumer Sales Act” (“konsumentköplagen”) customers have the right to file a complaint for three years after received the goods. At the complaint The Book Seat / Kimbrer-Ide pays for shipping costs. We will refund the customer within 30 days from the day we received the message that the customer returns the claimed goods.
In the complaint, the following applies:
- Contact us at firstname.lastname@example.org
- In the first instance, an attempt to remedy the problem of the product.
- If that is not possible, we will replace the product by an equivalent product.
- Would there not be an equivalent product, the customer will be refunded the value of the complained product.
For more information about complaints, click here to get to the Consumer Complaints Board website.
In any dispute, we follow the recommendations of the National Board (Allmänna Reklamationsnämnden).
Payment: We cooperate with Klarna and also accepts Visa, MasterCard and direct payment via bank (Handelsbanken, Swedbank, SEB, Nordea) as payment through Klarna Checkout. On your receipt it will say that payment was made to Kimbrer, the receiving party of the purchase in the webshop.
We follow the Swedish “Distance Buyers Act” (“distansköplagen”) and when payment is made by credit card / VISA we reserve the sum, and it is definitively withdrawn from your account when the product is shipped. No additional card charges, it can never be drawn larger amount than the amount you have approved for the product.
Payment security: The electronic payment is using a secure encrypted method (SSL - Secure Socket Layer) which can only be read by PBS / Klarna. We at Bookseat.se or other unauthorized persons do not have access to your card details as these are in encrypted form. Payment by MasterCard / VISA where you enter your card number, expiration date and card verification, offer in this form usually the best security.
Returns: If you regret your purchase, you may return the item within 14 days from the date you received the goods.
The product must be in the same condition as when it was received by you. Therefore, it is important that you make sure that you pack the goods properly.
Send the product to the following address and send us an e-mail message at the same time, so we know that there is a Bookseat coming from you. Email: email@example.com
DDP / Webshoplageret
Att Kimbrer / Bookseat / mrk. Return
243 93 Höör
Attach a copy of the receipt together with the returned Bookseat, and state your order number.
When the returned goods received and accepted, we will refund the amount to your account immediately, or credit your invoice from Klarna.
Warranty: All products are covered by the Swedish “Consumer Sales Act” (“konsumentköplagen”) rules for three-year warranty. This means that customers can call attention to faulty goods that occurred within three years of purchase (not wear and tear). Notification of defects must be made within a reasonable time. If you have recieved a faulty product or anything is missing, please contact us immediately so we can help you.
Support: You can reach us Monday - Friday from 9:00 to 16:00 at tel +45 46 40 12 95, or e-mail firstname.lastname@example.org. We respond to emails as soon as possible, but no later than within 48 hours.
Privacy, security and personal data: We follow the Swedish “Data Protection Act” (“personuppgiftslagen”). When your order with us you state your personal data such as name, address and telephone number. When ordering you agree that this data is stored by us and used in our operations to fulfill our commitments to our customers. No personal information is recorded on Bookseat.se. Your information is never transferred, sold or made available to third parties. All information is stored safely and is accessible only to trusted employees at Kimbrer-ide.